Re-opening FAQs

Before you visit

The Railway is currently CLOSED.  The Welsh Government has introduced a ‘firebreak’ lockdown which has meant we have had to stop trains and close our shop and cafes.  We REOPEN our cafe & shop on Monday 9th November – with train services restarting on 2nd December (limited services – see timetable)

If you or any of your party are displaying symptoms of Covid-19, please DO NOT visit the Talyllyn Railway.  Call the team to cancel on 01654 710472 and we will rearrange your booking for a date when it’s safe to visit.  Please note the wearing of face masks is now compulsory in all buildings (not on the train).

We are supporting the use of of the new NHS Covid-19 App. This is to help contact tracing and aims to help protect everyone.

Download the App below (before you visit):

Our train services are now pre-booked only.  We are selling compartments, not individual tickets.  Compartments can seat up to 6 people and are a fixed price.  Please book any dogs separately.
Bookings can be made through www.talyllyn.co.uk, numbers will be strictly limited. Bookings will close at midnight for the following day’s travel so please book in plenty of time. Do not come to the station to book your ticket.

You will only be able to join the train at our main Wharf station.  We will not be stopping at any intermediate stations to allow passengers to join.  The booking is for a return trip to Wharf station, you can alight at Dolgoch or Abergynolwyn – but you MUST rejoin the same service on the return trip.  Your compartment is booked for your exclusive use for the trip.

Your ticket is for a full round trip, Wharf to Nant Gwernol and return.

  • How much is it to travel?

    We are now selling compartments, which is your own exclusive ‘area’ to enjoy for the trip.

    The pricing is:

    £40 – for 1-3 people
    £60 – for 4-6 people

    Don’t include those young enough not to need a seat!!

    We would be grateful if you were able to donate and gift aid your fare (adding 10%) which is extremely advantageous for us.  If you do there will be a ‘thank you’ in your compartment when you arrive.

  • I am a member of the Preservation Society, am i still entitled to free travel?

    Members are allocated a certain number of compartments per train, so able to travel on any train for free.  Spaces are limited so pre-booking is essential.  members have a code to use on the website that unlocks member travel options.

    Please look out for details in the latest TR News magazine.

  • Are there any concessions or discounts on the trains?

    Yes we offer discounts for:

    • Great Little Trains of Wales card holders
    • Heritage Railway Association ‘Inter-Rail’ card holders
    • Reciprocal Railway discounts
    • Local resident discounts
    • Carers
    • Rail Staff Discounts

    Pre-booking is still required as there will be limited availability, to book please email with date/time of travel and a contact phone number for us to call you back.

  • Can I bring my dog?

    Absolutely, but they must be pre-booked and we request that they are kept off the seats and under control.

  • Will you be serving food and drink?

    Yes, our cafés at both Tywyn Wharf and Abergynolwyn stations will be open, serving a limited menu (see website).  Food and drink can be consumed in our outdoor spaces (covered space available).  At Wharf we are operating a table service system, at Abergynolwyn there will be a take-out service (the train stops for around 30mins).  In each compartment there will be a menu for the Abergynolwyn cafe so you will know what is available before you arrive.
    You can also pre-order a hamper for your journey (see below).

    Please note the wearing of facemasks is compulsory in all buildings, including the cafe queuing areas (obviously remove it to enjoy your food and drink!)

  • I have a footplate ride/experience day booked, when can I do it?

    Unfortunately for the foreseeable future we must suspend all experiences.  Only the driver and fireman will be allowed on the footplate; social distancing is impossible with three people present.

  • I have a large group which will fill more than one compartment, can you accommodate us?

    Due to the rule of six people only in an indoor group, if your booking is for more than 6 we will have to seat them in seperate compartments.

    The compartments will seat 6 adults, so if you have children that are not occupying a seat please disregard them from the numbers.

  • What provisions are there for disabled travellers?

    We have a disabled compartment available to book on each train.  Please let us know details of your requirements when booking so we are ready to assist.

  • Can I purchase a ticket on the day?

    No, we close bookings at midnight the day before so please allow plenty of time to book your tickets.

  • When should I arrive for my train?

    We recommend that you arrive up to 15 minutes before departure time. If you wish to make use of the Café before you travel, please allow extra time.

  • Am I able to still Gift-Aid my fare?

    Yes, we would be delighted if you do. Gift-Aiding means we can claim an extra 25% from the Government to support our work, which is even more essential now. If you do Gift-Aid we’ll give you a ‘thank you’ voucher to spend in one of the cafes.

  • Will the museum be open at Wharf?

    Yes, although it’s limited to timed tours.  Please book your FREE tour in advance http://www.narrowgaugerailwaymuseum.org.uk/museum-visit-booking/

On the Train

  • How long is the trip?

    The trip lasts 2 ½ hours.  During your trip you have a 30 minute break at Abergynolwyn – there is a cafe and toilets there to use.

  • Are the toilets open?

    Yes, there will be Gents, Ladies and Disabled facilities open at Tywyn Wharf and Abergynolwyn stations. There is a strict cleaning regime and it’s one person (or family group) at a time. Please use the cleaning products provided to sanitise any surfaces and thoroughly wash and dry your hands after using. The toilets at Dolgoch will not be open.

  • We always get on at Rhydyronen/Dolgoch can you stop for us?

    Sorry, joining a service will only be possible at Tywyn Wharf station.

  • Can we get off at Dolgoch or Abergynolwyn for a walk?

    You can get off, but you MUST catch the train back which you came on.  The compartment is yours for the journey.

    If you get off at Dolgoch then you get 1hr 20 mins before the train returns, at Abergynolwyn an hour.  The price is the same for a full round trip – so at the moment we recommend enjoying our journey and explore the area by car!

  • The Rover Ticket meant we could stay on the train and travel all day, can we still do that?

    No, the compartment booking is for one full round trip Wharf – Nant Gwernol.

  • How many can travel in a compartment?

    We can accommodate up to 6 adults in a compartment. Each compartment has its own door, and two windows that can be lowered for ventilation.  If you have small children that would not occupy a seat do not include them in your booking numbers.

  • What are the arrangements for any extras I may have ordered such as a Prosecco, a Hamper, or Cream Tea? Whats in the hamper?

    Prosecco and Hampers, along with disposable glasses and cutlery, will be ready for you in your compartment when you board the train. Cream Teas will be served during the refreshment stop at Abergynolwyn.

    In Each hamper you have:

    • Sandwich (ham, cheese, tuna or egg on white or brown bread)
    • Packet of crisps (Welsh made!)
    • Savoury snack (e.g sausage roll)
    • Salad Pot
    • Bottle of water

    Once booked you will be emailed for your choices.  You can choose to have the Hamper at Wharf or Abergynolwyn for the out or return journey.  Hampers are £8.50 per person

  • Will the playground at Abergynolwyn be open?

    No, although the woodland trail will be open to explore, and picnic benches will be available. Please ensure if you do get off you catch your allotted train back.

  • There are three compartment types, what is the difference?

    The standard compartment is enclosed with two bench seats and two opening windows. The open compartment is ‘open air’ with no glass windows, a great way to enjoy the environment (you do get a roof!). The accessible compartment has wheelchair access and gives plenty of room to accommodate wheelchairs and other travellers in comfort.

    A picture of the open carriage:

    Should you book an open compartment and the weather is ‘inclement’, then on request we may be able to transfer you to a standard compartment if the train is not fully booked, but we suggest you bring suitable clothing in case this is not possible.

  • Can I take a picture of the locomotive?

    We love to see pictures being taken by passengers, but please just respect our staff and other passengers’ space. There are plenty of opportunities, and our staff will be pleased to help. Unfortunately, we won’t be able to let anyone onto the footplate for pictures at the moment.

Covid Precautions

  • What COVID precautions have you introduced on site?

    We have hand sanitisers available on entry, markings to help with social distancing, and will be actively managing numbers on each station. Perspex screens protect our staff, and we are providing the necessary protective equipment for them to do their jobs. An intensive cleaning regime has been introduced.

    There are one-way systems in place at Wharf and Abergynolwyn stations, please follow all local guidance and notices. Please respect social distancing at all times

    As per Welsh Government law, a face mask must be worn in all buildings, including the cafe when queuing.  Face masks may be removed on the train in your own compartment.

    Talyllyn face masks are available to purchase in our shop.

  • What COVID precautions have you introduced on the trains?

    We have installed screens to create separate compartments within our carriages, and we are limiting numbers travelling by only allowing pre-booking.  We will be locking your door during your trip, and we will stagger letting people out of the carriages to avoid crowding on the platforms.  If you need to alight form the train please raise your arm out of the window to alert the guard.
    Each trip will use a set of carriages that have been cleaned to eliminate the risk of any Covid transmission so you can feel confident when travelling with us. On arrival you will be met by one of our Marshals and directed to your compartment that will be labelled with the name the booking was made in.

  • Will I be sharing a compartment with anyone else?

    No, your compartment is yours for the entire round trip. Your name will be clearly shown on the window to easily identify your seats.

  • How are you cleaning the carriages?

    Each carriage is deep cleaned on a weekly basis using a 8 day antibacterial spray.  Between each trip touch points are cleaned, and the carriages are ‘fogged’ every night with a disinfectant mist.

  • Do we have to wear face coverings?

    Welsh Government mandates that face covering should be used on public transport.  Face masks should also be worn in all buildings.

    Face coverings are available in the shop to purchase for the journey.