Re-opening FAQs

Before you visit

If you or any of your party are displaying symptoms of Covid-19, please DO NOT visit the Talyllyn Railway.  Call the team to cancel on 01654 710472 and we will rearrange your booking for a date when it’s safe to visit.

Our train services are now pre-booked only.  We are selling compartments, not individual tickets.  Compartments can seat up to 6 people and are a fixed price.  Please book any dogs separately.
Bookings can be made through www.talyllyn.co.uk, numbers will be strictly limited. Bookings will close at midnight for the following day’s travel so please book in plenty of time. Do not come to the station to book your ticket.

You will only be able to join the train at our main Wharf station.  We will not be stopping at any intermediate stations to allow passengers to join.  The booking is for a return trip to Wharf station, you can alight at Dolgoch or Abergynolwyn – but you MUST rejoin the same service on the return trip.  Your compartment is booked for your exclusive use for the trip.

  • I am a member of the Preservation Society, am i still entitled to free travel?

    As we are moving to compartment bookings only we are have limited member travel on the 15:15 in Green services.  All travellers in members compartments will need to be members of the TRPS.  (Please scroll down on the compartment list on the booking page – below dog, to members compartments!)

    We are also putting a number of ‘members only’ trains during August which will be free of charge.  Members will be notified of details.

  • Are there any concessions or discounts on the trains?

    Unfortunately, until we move away from carrying limited passenger numbers, we are withdrawing all concessions/discounts on travel.
    We will review this again at the end of August.

  • Can I bring my dog?

    Absolutely, but they must be pre-booked and we request that they are kept off the seats and under control.

  • Will you be serving food and drink?

    Yes, our cafés at both Tywyn Wharf and Abergynolwyn stations will be open, serving a limited menu (see website).  Food and drink can be consumed in our outdoor spaces (covered space available).  At Wharf we are operating a table service system, at Abergynolwyn there will be a take-out service (the train stops for around 30mins).  In each compartment there will be a menu for the Abergynolwyn cafe so you will know what is available before you arrive.
    You can also pre-order a hamper for your journey (see below)

  • Will you accept cash?

    Yes, but for everyone’s safety we recommend contactless payment for all transactions.

  • I have a footplate ride/experience day booked, when can I do it?

    Unfortunately for the foreseeable future we must suspend all experiences.  Only the driver and fireman will be allowed on the footplate; social distancing is impossible with three people present.

  • I’m travelling alone, do I have to pay £60?

    For the moment yes, in order for us to be financially viable we need to charge per compartment.  We hope to review this at the end of August once the peak period has passed.

  • I have a large group which will fill more than one compartment, can you accommodate us?

    As long as you are travelling within the Government guidelines of groups, then we can accommodate you.  Book the compartments you need and put a note on the booking that you would like to be together, we have a number of larger areas we can use.  (E.G – 8 people need two compartments, but we can arrange that these are adjacent).

    The compartments will seat 6 adults, so if you have children that are not occupying a seat please disregard them from the numbers.

  • What provisions are there for disabled travellers?

    We have a disabled compartment available to book on each train.  Please let us know details of your requirements when booking so we are ready to assist.

  • Can I purchase a ticket on the day?

    No, we close bookings at midnight the day before so please allow plenty of time to book your tickets.

  • When should I arrive for my train?

    We recommend that you arrive up to 15 minutes before departure time. If you wish to make use of the Café before you travel, please allow extra time.

  • What should I do with my litter?

    Please remove all litter from your carriage when you leave and dispose of it in one of the many waste bins on the platform.  There are dedicated recycling bins at Wharf and Abergynolwyn Stations

  • Am I able to still Gift-Aid my fare?

    Yes, we would be delighted if you do. Gift-Aiding means we can claim an extra 25% from the Government to support our work, which is even more essential now. If you do Gift-Aid we’ll give you a ‘thank you’ voucher to spend in one of the cafes.

  • Will the museum be open at Wharf?

    The Narrow Gauge Railway Museum is a separate Trust, and at the moment they will not be re-opening the museum.

  • When will you allow Group Travel?

    If you would like details of group travel please email [email protected]

  • I’ve booked but no longer want to travel?

    Tickets are non-refundable, but we will be happy to change your booking to another date, as long as it’s changed at least 48hours before the booking time.

On the Train

Covid Precautions

  • What COVID precautions have you introduced on site?

    We have hand sanitisers available on entry, markings to help with social distancing, and will be actively managing numbers on each station. Perspex screens protect our staff, and we are providing the necessary protective equipment for them to do their jobs. An intensive cleaning regime has been introduced.

    There are one-way systems in place at Wharf and Abergynolwyn stations, please follow all local guidance and notices. Please respect social distancing at all times

  • What COVID precautions have you introduced on the trains?

    We have installed screens to create separate compartments within our carriages, and we are limiting numbers travelling by only allowing pre-booking.  We will be locking your door during your trip, and we will stagger letting people out of the carriages to avoid crowding on the platforms.  If you need to alight form the train please raise your arm out of the window to alert the guard.
    Each trip will use a set of carriages that have been cleaned to eliminate the risk of any Covid transmission so you can feel confident when travelling with us. On arrival you will be met by one of our Marshals and directed to your compartment that will be labelled with the name the booking was made in.

  • Will I be sharing a compartment with anyone else?

    No, your compartment is yours for the entire round trip. Your name will be clearly shown on the window to easily identify your seats.

  • How are you cleaning the carriages?

    Each carriage is deep cleaned on a weekly basis using a 8 day antibacterial spray.  Between each trip touch points are cleaned, and the carriages are ‘fogged’ every night with a disinfectant mist.

  • What happens if there is a localised outbreak and you can’t run the trains?

    If that happens, we would offer to rearrange your booking or provide a full refund.

  • Do we have to wear face coverings?

    Welsh Government mandates that face covering should be used on public transport.

    Face coverings are available in the shop to purchase for the journey.